To tackle the challenge arising in the implementation, the OW4C project under the support from USAID, through human centered design process, uses the innovative technology solutions to help making service information of the OWSO service accessible to the public via using Interactive Voice Response (IVR) and Facebook Chatbot.
It was 8 am on Saturday morning at the Ban Huai Kon International Border Crossing Point between northern Thailand and Laos. Many people from Laos, mostly women, and children were walking to the Thai side with bags of vegetables, honey and herbs they collected from the forest, as well as other handmade textiles, to sell in the market in Thailand.
Controlling dengue requires timely reporting from the affected community. Simply put, if mosquito larvae can be controlled, dengue can be controlled.
A regional prototyping workshop on addressing health needs of informal workers in November last year resulted in a few prototypes, one of them is an automated hotline co-created by InSTEDD iLab Southeast Asia (iLab SEA) in collaboration with Social Health Protection Association (SHPA).